Privacy policy
Retainer Xpress Privacy Policy
This privacy statement explains how Retainer Xpress LTD collects and utilises Personal Data about you when you use our website and when you communicate with us via email, text message or other electronic means
Retainer Xpress LTD ("Retainer Xpress," "we," or "our") is dedicated to safeguarding your privacy by adhering to this policy.
When you visit the website www.retainerxpress.co.uk (our "Website"), we may collect certain types of information about you. This Privacy Policy ("Privacy Policy") describes those types of information we may collect about you and our practices for collecting, using, maintaining, storing, protecting, and disclosing it.
The policy applies to information we gather:
When you interact with our advertising, marketing, and applications on third-party websites and services, if those applications or advertising include links, from you or your legal guardian on or through our Website; from or on behalf of your licensed dentist, orthodontist, or other healthcare provider, or her/his staff; through email, text messages, and other electronic messages between you and our Website; through printed documents, records, and materials.
To understand our rules and procedures surrounding your information and how we will treat it, please read this policy carefully. You acknowledge the practices outlined in this policy by using our Website, with the exception of situations when we specifically ask for your approval. You are not allowed to use our website or application if you disagree with our policies and procedures.
If Retainer Xpress collects Personal Data about you through the website, application, or in any way for the purpose of operating or expanding our commercial relationship with you, Retainer Xpress will be considered the controller for the purposes of any relevant data protection laws. Any data pertaining to an identified or recognisable individual, such as you or other users of the website or application, clients, or vendors, is referred to as personal data.
Children’s information
Our website is not intended for those under 18 and anyone under 18 should not be entering their personal information on our page. This includes and is not limited to your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected data from a child without parental consent, we will delete it. If you believe your child has entered their information on our website, please contact us at contact@retainerxpress.com
We gather a variety of data from and about users of our website and application, namely data on:
Information that could be used to personally identify you, such as your name, home, shipping, and postal addresses; e-mail address; home and mobile phone numbers; credit card, debit card, or other payment information (used solely for payment purposes)
How we gather the following data
All personal data that we collect is directly sourced from you when you give data to us via placing an order.
We do not attempt to personally identify you using this automatically gathered information, and we do not link it to the information you freely supply, as described below.
Information That You Give Us
You may be required to submit certain Personal Data to us in the following ways in order to access or use specific areas of the Website and Application, enjoy the full functionality of the Website and Application, learn more about or use our products and services, or more generally in conducting business with us
By downloading documents from our Website and Application, by filling out forms (such as a "Contact Us" form) on our Website, by contacting us by phone, e-mail, or other means using our contact details.
Your name, home and shipping addresses, phone number, email address, credit card, debit card, or other payment information (only for payment purposes), date of birth, medical history are examples of the types of Personal Data you may provide us with. You may also provide us with any personal information necessary to resolve a dispute. According to a particular privacy notice for job seekers, you may be requested for extra information when applying for a job, work placement, or internship, such as your education, employment history, and right to work.
This information is needed in order for us to supply you with our goods and services, engage into a contract with you (such as an employment agreement or a services agreement), or enter into correspondence with you and your registered dentist. We might not be able to offer the services or goods you've requested, or we might not be able to take your job application into account, if you omit to supply any information.
We could also get personal information about you from other sources, such as our coworkers and registered dental partners.
Additionally, you are permitted to send data to be posted (hereafter referred to as "posted") in open sections of the website or sent to other users of the website, or outside parties (collectively referred to as "User Contributions"). Please be aware that no security measures are flawless or impenetrable, despite the fact that we restrict access to some pages.
Data We Gather Using Automatic Data Collection Technologies
We may employ automatic data collecting tools to gather certain details about your device, browsing behaviour, and trends as you move around and engage with our website and application, including:
- details of your visits to our website or use of our application, including traffic data, location data, logs, referring/exit pages, date and time of visit, error information, clickstream data, and other communication data, as well as the resources you access and use on our website or in the application; and data about your computer and internet connection, including IP address, operating system, and browser type.
The data we get automatically may contain personal information, and we may also keep it on file or link it to personal information we obtain from third parties or that we have obtained in other ways. With its aid, we can enhance our website and application and provide better, more individualized service by being able to:
evaluate the size of our audience and use habits; save information about your preferences so we may tailor our website and application to your specific interests; speed up your searches; and identify you when you come back to our website or application.
Cookies
Our Cookie Policy contains information about the automatic data gathering methods and the particular cookies we employ.
Personal data use
An outline of how we use your Personal Data is provided below. You may receive further information about how we handle your Personal Data in a different notification or contract.
Your personal data is processed (or used) only as permitted by law. In order to fulfil its commitments to you and to deliver our products and services to you, Retainer Xpress only processes this information when properly justified and only to the amount required. We utilise the personal information we gather for the reasons listed below and as a result of those reasons:
Justification: The processing is required to carry out a contract with you or take other actions at your request to engage into a contract, including
- Support and manage a recruitment, work placement, or internship process, including considering applications and making offers
- correspond with users to address their concerns
- process, evaluate, and complete some transactions involving the Website, and more generally transactions involving Retainer Xpress’ products and services.
- Provide you with documentation or communications that you have requested. -
- Support and manage a recruitment, work placement, or internship process.
Justification: The processing is required for us to abide by an applicable UK or EU legal requirement, specifically
- Transactions involving the website or application, and more broadly transactions involving Retainer Xpress’ goods and services, be noted for our accounting, tax, and other records
- notify the appropriate authorities and agencies of transactions
- safeguard and guarantee the security of Retainer Xpress' personnel;
- obey a court order or a binding command from law enforcement.
Justification: Subject to your interests and fundamental rights, the processing is in our legitimate interests
- run, assess, maintain, enhance, and develop the website and application (including by keeping an eye on and examining trends, usage of the website and application for marketing and advertising, and access to it
- assess, create, and enhance our overall goods and services
- adapting our website and application to the demands of users
- Send you marketing messages regarding events, promotions, the website, application, and Retainer Xpress’ goods and services if you are already a client and we are able to depend on the "soft-opt in" exemption. Your Personal Data won't be rented or sold by Retainer Xpress to third parties for marketing reasons
- safeguard and protect the Website and Retainer Xpress’ private and sensitive information
- restructure our company, possibly by selling some or all of it.
- Fraud, risk exposure, claims, and other liabilities are managed, protected against, and investigated. This includes, but is not limited to, violations of our contract conditions, laws, and regulations.
Utilising user, customer, and vendor information from our website and applications allows us to conduct and expand our business relationships with them and others while managing business risks, enhancing our reputation and brand, as well as the interests of our staff, shareholders, and other stakeholders.
Justification: you have consented to the processing:
- Discuss with you upcoming events, promotions, the website, app, and the goods and services offered by Retainer Xpress
- Whenever it is otherwise legal for us to do so and we cannot depend on the "soft opt-in" exemption, we will send you marketing messages. No Personal Data you provide to Retainer Xpress will be rented or sold to any parties for marketing purposes.
Special category personal data
We may process "special category" personal data, such as information on your health, which is considered to be personal data. When processing certain personal data from a special category, we shall do so based on an additional basis. You may have given your explicit consent (in which case it will be made clear to you what this consent covers), the processing is necessary for the purposes of providing medical treatment, it is necessary for us to process the Personal Data in order to establish, exercise, or defend legal claims, or both.
Marketing communications
With your express permission, or when we can depend on a "opt-out" model for current customers (the "soft opt-in" exemption), we will only use your contact information to promote or sell our own products and services via voice and text messages. If you agree to this usage, tick the appropriate box on the form on which we are collecting your personal information, or express your agreement in another way. By login into the website or application and changing your account profile's user preferences by checking or unchecking the appropriate boxes, using the "STOP" option when replying to text messages or by adjusting your preferences on the website you can change your mind. Your contact information could also be used to market our goods and services via email. You can unsubscribe from future email distributions by clicking the link in any marketing or promotional email we've given you. The information that Retainer Xpress receives as a consequence of a product purchase, your membership, a product service encounter, or other transactions is not covered by this opt-out. Your agreement to receive marketing or promotional materials is not a requirement for receiving aligner therapy treatment.
Disclosure of your information
Your Personal Data is not shared, sold, or otherwise disclosed by us for any reasons other than those listed in this privacy statement. However, we are free to share statistics about our users and data that does not specifically identify any one person without limitation. According to this Privacy Policy, we may release the following Personal Data that you supply to us or that we collect:
- to your dental care provider;
- to our subsidiaries and affiliates;
- to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of Retainer Xpress, assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Retainer Xpress, about our Website’s users is among the assets transferred;
- to fulfil the purpose for which you provide it;
- to contractors, service providers, subcontractors, and business associates, and other third parties we use to support our business;
- for any other purpose disclosed by us when you provide the information; or
- with your consent.
We may also disclose your Personal Data
- To respond to any government request.
- to protect the rights, property, or safety of you, your licensed provider and/or her/his staff, Retainer Xpress, our clients, or others; and if we believe disclosure is necessary or appropriate to enforce or apply our Terms of Use, our Application's End User License Agreement, and other agreements, including for billing and collection purposes. To prevent fraud and lower credit risk, this includes exchanging information with other businesses and organisations.
We will take steps to ensure that your Personal Data is protected to the same extent as if it were kept inside the UK or EU if it is transferred outside to other Retainer Xpress companies or third-party service providers. This includes entering into data transfer agreements, using the Standard Contractual Clauses approved by the European Commission, or relying on certification programmes like the EU-US Privacy Shield.
Choices About How We Use and Disclose Your Information
We give you options for you to choose not to participate in our use of tracking technology, the sharing of your Personal Data to other parties for their marketing or advertising purposes, their marketing or advertising to you, or other targeted marketing and advertising.
Your information is collected and used by third parties, which are not subject to our control. When it is feasible, these companies are bound by contractual duties to uphold the necessary measures and protections, to use this information solely for the purpose of delivering services to us, and to keep it absolutely secret. However, for their own interests, these third parties may combine the data they get with data from their other clients.
How long we hold your data
We adhere to the basic principle of only retaining Personal Data for as long as necessary to achieve the goals for which it was obtained. To ensure that we have a complete record of your interactions with us in the event of complaints or challenges, we typically retain customer data for three years following the conclusion of a contract, which corresponds to a statute of limitations. We destroy marketing data no later than three years after the last time you contacted us. However, under certain conditions, we might keep personal data for longer periods of time. For instance, we might need to keep it for as long as necessary to comply with legal, tax, and accounting requirements, or if a court order, government agency, or other body with the right to make the request requires it.
Updating your data:
You always have access to and control over your personal data. By entering onto the website or application and going to your account profile page, you may examine and edit your personal data. To make sure that the Personal Data we have on you is complete, accurate, and as current as possible, you may also contact us using the details provided to let us know if there have been any changes or inaccuracies. If we think that granting your request would break any laws or legal requirements or lead to inaccurate information, we might not be able to do so.
Data Security
We have taken steps to protect your personal information from unintentional loss as well as unauthorised access, use, modification, and disclosure. We save all the data you provide us on secure servers protected by firewalls. When we connect with you, all financial transactions and health-related data will be transmitted in an encrypted form.
Unfortunately, internet-based information transfer is not entirely secure. Despite our best efforts, we are unable to ensure the security of any personal data you transfer to or from our website or application. Personal data transmissions are always done at your own risk. Any privacy controls or security features on the Website or the operating system of your computer or mobile device may be circumvented without our knowledge.
Third party sites:
Links to other websites may be found on our website and another website. We advise you to study the privacy policies of these third-party websites as Retainer Xpress neither controls nor is accountable for the privacy practices of those websites. This notice only applies to Personal Data that is gathered via our websites, applications, or in the course of our dealings with clients and suppliers.
GDPR Data Protection Rights (Your rights):
Your data protection rights mean that every user is entitled to the following:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
- The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
You may exercise the rights specified above by submitting a consumer request to:
Retainer Xpress
contact@retainerxpress.co.uk
26 Cheering Lane, E20 1BD
England
https://retainerxpress.co.uk/
We will need to verify your identity prior to effectuating your request and may ask you to provide personal information to do so.
We will respond to most consumer requests within 30 to 45 days of receipt, depending upon where you reside. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
Changes to our policy
Any modifications to our privacy policy will be announced beforehand on our website. Your contact information may be used to notify you if we make significant changes to our Privacy Policy and to allow you to evaluate (and accept, if required) the changes.